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Terms of delivery

Delivery times are calculated on the basis of working days (Monday to Saturday) from which are deducted public holidays.


1-Rates and delivery times

Metropolitan France

So Colissimo : € 6.90 - within 2 working days
Colissimo Expert France (delivery against signature with insurance): € 8.90 - within 2 working days


Overseas

Colissimo Expert Dom (delivery against signature with insurance): € 14,90 - within 5-7 working days
Colissimo Expert Tom (delivery against signature with insurance): € 19,90  - within 5-10 working days

 

International

Colissimo Expert International (delivery against signature with insurance) within 3-8 working days


-Germany, Belgium, Netherlands, Luxembourg : 13,00€

-Switzerland : 13,00€

-United Kingdom,Italy, Spain, Austria, Ireland, Portugal : 14,50€

-Sweden, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lituania : 14,50€

-Geece, Finland, Romania, Bulgaria, Cyprus, Malta, Croatia : 17,60€

-Norway, Turkey, Algeria, Morocco, Tunisia, other countries of Eastern Europe : 17,30€

-United States, Canada, Australia, China, Japan, Hong Kong, Singapour, South Korea, Thailand, Vietnam, India, Russia, Israel : 25,00€

-Africa (excluding Maghreb), Middle-East, Americas (excluding United States and Canada), other countries of Asia, Oceania (excluding Australia) : 28,00€




2-Shipping

 
Orders are delivered by Coliposte as chosen by the customer when placing commande.The items are delivered to the address specified by the customer on the order form. The customer must check the condition of the packaging upon delivery and report any damage on the delivery to Lavande Lingerie within 48 hours. At the same time it will confirm to the carrier by sending within 2 working days by a  letter with acknowledgment of receipt.Every sending is accompanied by an e-mail information. Our shipments are made by Colissimo. In case of late delivery from the date specified, the customer must notify us by email so that we launched an investigation. Lavande-Lingerie disclaims any liability for extended delays in delivery due to the carrier, including any loss or strike.

3-Returns

The customer has 30 days* (2 times the legal period) from the date of receipt to return, at its expense, any item that does not suit him. To facilitate the management of return, you are asked to report in advance to Lavande-Lingerie.This right applies to defective items or unsuitable to the buyer. We will only accept items returned complete with their labels, and have neither been soiled or damaged.

*15 days for swimsuits and swimwear.
 

The return is under the buyer's responsibility for any loss or damage of the package.

The cost of returning the items, due to an error of the seller, will be borne by the latter.

The cost of returning the items for other reasons will be borne by the sender.

Returned items will be, at the customer's choice, exchanged or refunded . In case of exchange, shipping will be applied to the return.

The hosiery and items in super destocking (Rubric "All ...) can not be returned or exchanged.

The return address is the following:

Lavande-Lingerie
16, Rue Rastègue
13400 Aubagne
France


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