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General terms and conditions of sale


Lavande Lingerie site is the property of Nelia SARL who operates it. It offers the sale of products from a catalog accessible on internet.Every order placed on this website or from it , involves becoming aware of the terms of sale and thus their full acceptance. No modification or addition of incompatible clauses will be accepted.

1-Information on items for sale

In accordance with  Article L. 111-1 of the Consumer Code, Lavande-Lingerie presents the essential features of items for sale.


Prices are quoted in euros, all taxes included(Valid for Metropolitan France and European Union). They do not include delivery charges, added during the validation of the order. They are only valid on the day of his registration. Payment of the full price must be done during the order. Sales in France or in a country of the European Union are subject to VAT at 19 60%. Sales to overseas french territories and to the rest of the world are without tax.


Payments are made using one of the payment methods specified on site.

4-Order Validation

The electronic acceptance of the order by the customer is signing that commits the same way as a handwritten signature. He states that he fully and unreservedly accept the order and the full terms and conditions of sale.Every order is systematically confirmed by e-mail.Data stored on the website are evidence of the various transactions between Lavande-Lingerie and customers .

5-Items availability

The customer is informed when he orders of items availability: in stock or with a delivery time.In case of unavailability of items after ordering, the customer will be immediately informed by e-mail. It has 48 hours to request the cancellation or exchange of its order. Special offers are valid only within the limits of available stocks.


Orders are delivered by Coliposte as chosen by the customer when ordering. Items are delivered to the address specified by the customer on the order form. The customer must check the condition of the packaging upon delivery and report any damage on the delivery form and to Lavande-Lingerie within 48 hours. It will confirm to the carrier at the same time by sending within 2 working days a letter recorded delivery with acknowledgment of receipt. Every shipping is accompanied by an e-mail information. Our shipments are made outside France by Colissimo. Delivery is made by So-colissimo in 48h throughout France. In case of late delivery from the date specified, the customer must notify us by email so that we launched an investigation. Lavander-Lingerie disclaims any liability for extended delays in delivery due to the carrier including any loss or strike.



The customer has 30 days* (2 times the legal period) from the date of receipt to return, at its expense, any item that does not suit him. To facilitate the management of return, you are asked to report in advance to Lavande-Lingerie.This right applies to defective items or unsuitable to the buyer. We will only accept items returned complete with their labels, and have neither been soiled or damaged.

*15 days for swimsuits and swimwear.

The return is under the buyer's responsibility for any loss or damage of the package.

The cost of returning the items, due to an error of the seller, will be borne by the latter.

The cost of returning the items for other reasons will be borne by the sender.

Returned items will be, at the customer's choice, exchanged or refunded . In case of exchange, shipping will be applied to the return.

The hosiery and items in super destocking (Rubric "Just ...) can not be returned or exchanged.
The return address is the following:


Le Grand Pré 11 Bat.B Zac Verrerie
3 CD 45C dit Chmin du Maltrait

8-Responsibility-Force Majeure

Responsibility of Lavande-Lingerie will not be liable in the event of force majeure and the contract may be terminated without any compensation. Among the cases of force majeure are listed notably: blockage of means of transport, strike of suppliers or carriers, fire, storm, flood, or stop serious and prolonged disability of networks.

9-Ownership of documents available on the site


The texts and photographs reproduced on the site are subject to the laws regarding industrial ownership.The copyright and right of  image are reserved. Any use, even partial, of these elements is not allowed.

10-Processing of information requested from the customer

Lavande-Lingerie undertakes not to disclose any of the information transmitted on its behalf by its customers, to  others partners than those involved in the processing of orders. In accordance with the Data Protection Act of 6 January 1978, the customer has a right of access, correction and cancellation of personal data. All requests must be made by mail.


NELIA SARL - Siège social : Le Grand Pré - Chemin du Matrait - 13112 LA DESTROUSSE

RCS : 822 402 475 MARSEILLE - TVA : FR 21 822 402 475 - Téléphone : 04 42 83 79 83

Lavande Lingerie © 2007 - 2017
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